General Information
Paperback and hardback books ordered from us should reach you within seven to ten days from when your order is received in our office. Cover Craft® or Turtleback books ordered from us should reach you within 30 days from when your order is received. Orders requiring library processing may take slightly longer in order to meet your specifications and ensure accuracy.
Out-of-stock titles will be backordered automatically. Backorders that cannot be filled in 60 days will be canceled unless you instruct otherwise. To use all of your available funds, we recommend you send a list of alternative titles we can use to replace any out-of-print or temporarily unavailable titles. Your packing slip will indicate which titles have been put on backorder. Your invoice will indicate which titles have been canceled.
Shipping & Handling Fees
All orders will incur the greater of $12.00 or 12% shipping fee–print, print/eBook bundles, print/interactive bundles.
Shipments outside the contiguous United States will incur additional charges.. Please call Customer Experience at (800) 831-4190 for shipping costs to these areas.
Extra shipping charges apply for overnight and two-day shipments. Please call Customer Experience at (800) 831-4190 for rates.
Orders are shipped via UPS, FedEx, and FedEx Ground.
Platform Services Fee
A Platform Services Fee of 12% is applied to all digital product offerings that are not part of a print/digital bundle.
Print/Digital Bundles do not incur a Platform Service fee. Shipping & Handling Fees will apply to Print/Digital Bundles.